Privacy Policy for Neo Allonia

Last Updated: January 12, 2025

1. Introduction

Welcome to Neo Allonia (hereinafter referred to as "we," "us," or "our"). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our multi-LLM chat platform (the "Service"). We are committed to complying with the General Data Protection Regulation (GDPR), other applicable data protection laws in the EU, and the data protection laws specific to your country of residence.

By using our Service, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using the Service.

2. Data We Collect

We collect the following types of personal data:

2.1 Data You Provide Directly

  • Account Information: Name, email address, and password when you create an account.
  • Chat Data: Messages, queries, and interactions with the LLM models.
  • Payment Information: If applicable, payment details for premium services.

2.2 Data Collected Automatically

  • Usage Data: IP address, browser type, device information, and timestamps.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience.

2.3 Data from Third Parties

  • Authentication Data: If you log in via third-party services (e.g., Google, Facebook), we may receive your profile information.
  • Analytics Data: We use third-party analytics tools to monitor and improve our Service.

3. How We Use Your Data

We process your data for the following purposes:

  • To Provide the Service: Enable chat functionality and improve user experience.
  • To Communicate with You: Respond to inquiries and send service-related notifications.
  • To Analyze and Improve: Monitor usage patterns and optimize the Service.
  • To Ensure Security: Detect and prevent fraudulent activities.

Our legal bases for processing include:

  • Consent: When you explicitly agree to data processing (e.g., cookies).
  • Contractual Necessity: To fulfill our obligations under the Terms of Service.
  • Legitimate Interests: To improve and secure the Service.

4. Data Sharing with Third Parties

We may share your data with:

  • Service Providers: Third-party vendors who assist in operating the Service (e.g., hosting, analytics).
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We ensure that third parties adhere to GDPR standards and provide adequate data protection, as well as comply with applicable local data protection laws.

5. Data Security

We implement technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

While we implement stringent measures, by using our Service you acknowledge and accept the inherent risks associated with data transmission and storage.

6. Your Rights

Your rights regarding your personal data may vary depending on the jurisdiction you reside in. For EU residents, under the GDPR, you have the following rights:

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data under certain conditions.
  • Restriction: Limit the processing of your data.
  • Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to processing based on legitimate interests.
  • Withdraw Consent: Revoke consent at any time.

For residents of other countries, similar or additional rights may apply under local data protection laws. To exercise any rights or for inquiries, contact us at contact-us@allonia.com.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

  • Account Data: Retained until you delete your account, unless required otherwise by local regulations.
  • Chat Data: Deleted after 30 days unless otherwise specified or required by local law.

8. International Data Transfers

If your data is transferred outside the EU/EEA or to another jurisdiction, we ensure compliance with GDPR requirements, such as using Standard Contractual Clauses (SCCs), and also adhere to the data protection laws of your country where applicable.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations, including those specific to your jurisdiction. Continued use of the Service after changes become effective constitutes your acceptance of the updated terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle data in your jurisdiction, please contact us at:

For complaints, you may also contact the relevant data protection authority in your region. For EU residents, contact the French Data Protection Authority (CNIL) at:

  • Website: https://www.cnil.fr
  • Address: 3 Place de Fontenoy, TSA 80175, 75334 Paris Cedex 07, France.

11. Limitation of Liability

To the extent permitted by applicable law, Neo Allonia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses arising out of or in connection with your access to or use of the Service.

12. Data Breach Procedures

In the unlikely event of a data breach affecting your personal data, we will notify you and the relevant supervisory authorities in accordance with applicable laws, including EU GDPR and local regulations. We will also outline the steps we are taking to mitigate the breach and prevent future incidents.

13. Governing Law and Dispute Resolution

This Privacy Policy is designed to comply with EU laws and, where applicable, the data protection laws of your country of residence. For EU residents, this Policy shall be governed by and construed in accordance with EU law and the laws of your jurisdiction. For users residing outside the EU, local laws may also apply.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in the relevant jurisdiction, unless otherwise required by law.